Shipping Information

Delivery Options

Yemtec offers 3 convenient delivery options.
2-3 Standard Day Delivery: For orders weighing less than 10Kg and non urgent a nominal fee of £6.50 is charged. Products shipped via this service need to be ordered prior to 3:00 p.m. to be same day shipped and are normally delivered before 5:30 p.m. 2-3 days working day after dispatch.

Next Day Delivery: We offer next day service for an additional fee of £9.99 up to 20Kg for most of our products ordered prior to 3:00 p.m. delivery via overnight service and normally delivered by 3:00 p.m. local time next business day after dispatch. Overnight delivery is not available for overseas destination except N. Ireland, Scottish Islands and the Isle of Man and Weight.
2-3 Day International Shipping: For an additional charge, we offer this expedited shipping option on products shipped to international locations (please call for charges). Products shipped prior to 3:00 p.m. and normally delivered by 5:30 p.m. local time two-three working days after shipment.

Collection Service
Our collection service is as its name suggests is organized by us on behalf of the client but accepts no responsibility for loss or damage whilst in the sole control of the courier. Your system is fully covered by insurance whilst in our physical possession.
To make the booking-in procedure easier, please adhere to the following:

1. First, fill in the online booking form, and note unique reference number.
2. If booking by phone the reference number will be given to you immediately. This reference number is all you need to quote for enquiries.
3. For same day collections phone our sales team before 1.00pm.
4. You will receive a phone confirming date of collection.
5. Second, pack your PC/laptop as described in the Packaging Information guidelines section.
6. Once we receive your machine, we will insure that it is cared for properly and we will keep you aware of its repair progress. Passwords for BIOS, windows and hard drive should be conveyed by email or phone, without them we may not be able to proceed with the repair.

Failed Delivery/Collection
Please note, we have contracts with couriers who are amongst the best in the world, we cannot be held responsible for any failed collections. We are charged a fee of £25.00 by the courier for any booked collection where the client does not have his PC/laptop ready packed or is not available when they arrive. This charge regrettably will be passed on to the client. See terms and conditions.

Signature is required for delivery: Most of our shipments contain valuable IT equipment. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign on your behalf including your place of work. Please note that we are not able to redirect the shipping address once a package has left our premises. Title and loss risk to all products passes to you on delivery.

Undeliverable Packages: Occasionally packages are returned to us as undeliverable. When the courier returns an undeliverable package to us, please contact us to make arrangements for reshipment.  Further re-delivery charges may apply.

Failed Delivery Attempts: Most of our couriers make at least 2 attempts to deliver a package. After three delivery attempts, the package will be returned to us. Further re-delivery charges may apply.

Insurance cover

If you are using our suggested courier collection service, please note the inclusive insurance cover is only £46 per parcel and only applicable if goods are packaged correctly. Clients with expensive PCs/laptops should seriously consider investing £3.50 which gives you up-to £1,000 insurance cover. This option is available to you whilst filling in the on line form or when phone booking your repair.

Please follow our suggested method of packing when sending your laptop as Couriers & insurance companies will not cover broken LCD panels, due to incorrect packaging. Please remember, If badly packed, your insurance cover may be invalid.
Packaging Instruction
Whilst courier take every care when transporting parcels, it is important that the goods are packaged carefully with an adequate amount of shock absorbing material surrounding it for the journey (see suggested method of packing).